Refund and Exchange Policy

At S O V E R II N, we are committed to providing you with high-quality clothing and an exceptional shopping experience. Please read our refund and exchange policy carefully to understand your options regarding cancellations, refunds, returns, and store credit.

 1. Cancellation and Refund:

Unfortunately, we do not offer cancellations or refunds for any orders. Once an order is placed and confirmed, it cannot be cancelled, modified, or refunded. We encourage our customers to carefully review their orders before making a purchase.

 2. Returns and Store Credit:

1. Eligibility for Returns:

We understand that sometimes a product might not meet your expectations. In the event that you receive a damaged, defective, or incorrect item, you are eligible to request a return.

1. Initiating a Return:

To initiate a return, please follow these steps:

• Contact our customer service team within 7 days of receiving the order.
• Provide your order number, details about the item(s) you wish to return, and a description of the issue.

1. Return Conditions:

• The item must be unworn, unwashed, and in its original condition with all tags and packaging intact.
• Returns must be initiated within 7 days of receiving the order.
• We do not accept returns for items that have been used, altered, or damaged after receiving.

1. Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return reaches us safely. S O V E R II N is not liable for lost or damaged returns during transit.

1. Store Credit:

Upon receiving and inspecting the returned item, we will issue a store credit equivalent to the purchase price of the returned item. This store credit will be applied to your S O V E R II N account and can be used for future purchases.

1. Using Store Credit:

To use your store credit, simply log in to your S O V E R II N account during checkout. The available store credit will be automatically applied to your purchase total.

3. Exchange:

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, colour, or style, you will need to follow the return process outlined above and then use the issued store credit to place a new order for the desired item.

 Please note that this refund and exchange policy is subject to change without notice. We recommend reviewing this policy each time you make a purchase. If you have any questions or concerns, feel free to reach out to our customer service team at info@soveriin.com

 Thank you for choosing S O V E R II N. We appreciate your trust in us and look forward to serving your fashion needs.